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Bone Broth Returns

Osteobroth Money-Back Guarantee
Try any of our products and if you're not 100% satisfied, simply call us to return it within 30 days from when you received it and we'll refund the full purchase price, excluding shipping and handling. A copy of your original invoice must be included with your return for acceptance. Returns after 30 days from the time you receive the product will not be accepted. Items must be returned with an RMA number received from our customer service department along with a copy of your invoice (Please see the section below for instructions on returning product).

Return Policy:
Before you send back your product you must call us for an RMA (Return Merchandise Authorization) number within 30 days of receipt of your product. Call 877.299-0240
Let us know if there was a problem with your order, if it arrived damaged, or if the wrong product was sent.
With Returns, once we receive the product back, your credit card will be refunded within a few days.
Your cooperation will make sure the processing of your refund is handled as quickly as possible.
You must return your product with a copy of your original invoice.
Once you acquire an RMA number, write your RMA # on the outside of the box and return address label. Return the product using your preferred shipping method to:
Attn: Internet Returns
RMA # _ _ _ _ _
Osteobroth
213 N Morgan, Suite 2C
Chicago Illinois US 60607

If you are returning a product and shipping it back to us, insure the return package in case there are any issues during transit. Save your return tracking number, and if possible, email it to us so that we can track the return.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling if you were charged shipping and handling on your order.
We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.
Some orders are offered with free shipping, so please be aware that if you return one of these orders, our actual outbound shipping costs can be deducted from your return refund.
If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
If you supplied an incorrect shipping address and need to re-direct the shipment to a corrected address a $10 redirect fee may be charged.


Exchanges

If you have not received your order within a reasonable 10 business day time period, a product is missing, or your order arrives damaged, call us right away Toll Free at 877.529.7622 option 1 to speak to a customer service representative. We can replace the items in your order.
Damaged products or wrong products sent will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day you receive your order. We prefer to assist you right away.
You may also contact us to exchange your product if you simply prefer something different.
Please call our customer service department for assistance with your exchange (877) 299-0240.

Back Ordered Items
If we are out of stock on a particular item we will ship the in stock items first and ship the out of stock items to you when they arrive in our warehouse at no additional shipping charge to you. You won't be charged for a product that is out of stock until it ships to you.

Wrong Address Charge
If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.

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